Cancellation & Refund Policy

1. When cancellation is allowed

Cancellation requests must be made before the tournament goes live. Please contact SportsinU before that point so your request can be checked against the tournament and payment records.

2. How to request a cancellation

Email or call SportsinU using the details below. Include the tournament name, registered player or purchaser name, registered phone number, payment reference and reason for cancellation. Do not send card details, passwords or OTPs.

If you paid an event organiser through their payment account, include the organiser’s details so the payment can be identified correctly.

3. Refund timeline

Refunds take 10 working days after the cancellation is confirmed and the refund is approved. Contact SportsinU with your payment reference if the refund has not arrived within this timeframe.

4. Refund method and payment issues

Refunds are returned through the original payment method used for the transaction. If a payment failed but your account was debited, or you believe you paid twice, contact SportsinU with the payment references so the provider’s records can be checked.

Deleting an account, removing a player or cancelling an unused payment link does not automatically refund a completed payment. A cancellation or refund request must be reviewed separately.

5. Digital services

SportsinU provides online sports-management services. No physical shipping is involved in the purchase of these digital services.